Monsia provides free shipping worldwide so no matter where you are in the world you can use some of the best skin care products. Once we have received your order your item will be shipped within 24 hours (excluding weekends). Once your item has been sent you will be able to login to your Account and track your order.
Shipping Times
All shipping and delivery times are an estimate.
| Delivery Country | Estimated Delivery | |
|---|---|---|
| Americas | United States* | 5-7 business days |
| Hawaii | 7-10 business days | |
| Puerto Rico | 7-10 business days | |
| Canada |
Free Shipping: 7 – 14 business days Express Shipping: 2-3 business days |
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| Mexico |
Free Shipping: 7 – 14 business days Express Shipping: 2-3 business days |
|
| Central America | 7-14 business days | |
| Colombia |
Free Shipping: 7 – 10 business days Express Shipping: 2-3 business days |
|
| Venezuela | 7-14 business days | |
| Peru |
Free Shipping: 7 – 10 business days Express Shipping: 2-3 business days |
|
| Chile |
Free Shipping: 7 – 10 business days Express Shipping: 2-3 business days |
|
| Brazil | 7-14business days | |
| Argentina |
Free Shipping: 7 – 10 business days Express Shipping: 2-3 business days |
|
| Europe | United Kingdom | 7-10 business days |
| Ireland | 7-10 business days | |
| Norway | 7-10 business days | |
| Sweden | 7-10 business days | |
| Finland | 7-10 business days | |
| Denmark | 7-10 business days | |
| Germany | 7-10 business days | |
| Poland | 7-10 business days | |
| Czech Republic | 7-10 business days | |
| France | 7-10 business days | |
| Italy | 7-10 business days | |
| Greece | 7-10 business days | |
| Portugal | 7-10 business days | |
| Spain | 7-10 business days | |
| Asia | Russia | 7-10 business days |
| Turkey | 7-10 business days | |
| United Arab Emirates | 7-10 business days | |
| China | 3-6 business days | |
| Japan | 7-10 business days | |
| India | 7-10 business days | |
| Philippines | 7-10 business days | |
| Malaysia | 7-10 business days | |
| Singapore | 7-10 business days | |
| Oceania | Australia | 7-10 business days |
| New Zealand | 7-10 business days | |
| Africa | South Africa | 7-10 business days |
Continental United States
Please Note: All shipping and delivery times are an estimate. We do our best to get your order to you as quickly as possible; however, in some cases, shipping may take longer due to shipping services or customs, which is completely out of our control.
SHIPPING INFORMATION
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Where are my products shipped from? We have warehouses in the United States, Canada, the United Kingdom, Colombia, Panama, China and Spain. We will always do our best to send from the nearest warehouse, but in some cases, we may need to ship from another warehouse.
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How long will delivery take? To see average shipping times, please visit our shipping page.
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Do you provide shipping to countries not on the shipping list? Yes, we can ship to almost any country; there may be shipping fees during checkout. To see if we ship to your country, please visit one of our global websites. During checkout, you will be able to see shipping fees for your country.
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How do I track my order? You can log in to your account to track your order. You can log in here.
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Why does my order still show as processing? If your order says “Processing”, it is being prepared for shipping. If it says “Shipped”, we’ve handed it off to a shipping carrier, and you can view any available tracking information in your account. If you do not have an account with us, tracking information will be provided in your shipping confirmation email.
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Can I ship to a different address than my billing address? Yes, you can and will have this option during checkout.
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What if I cannot be there to accept my parcel upon delivery? If you are not around to accept your parcel, the carrier will leave a card with details as to where your parcel is. You can then contact them to arrange a mutually convenient time to re-deliver or alternatively arrange collection from a local post office.
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Will I pay sales tax or customs on my international order? Depending on your country’s customs policy, yes, you may be charged tax or customs on your package. In most cases, if you are located in the following countries, you will not be charged: Canada, the United States, Colombia, Europe, and the United Kingdom. If we are out of stock of your item, then it may be shipped from another location and therefore incur fees. We will always do our best to send from the nearest warehouse.
PAYMENTS INFORMATION
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How can I pay? We accept Visa, Mastercard, Amex, Discover, Apple Pay, Android Pay, Stripe, and PayPal for your convenience.
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How will charges appear on my card? Our website operates under the name Monsia, but our main business entity is Karmin Professional Ltd, doing business as Monsia. Therefore, all charges on your card will appear as transactions from Karmin Professional Ltd. This ensures clarity and transparency in your financial statements, allowing you to easily recognize purchases made on our site.
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Will I receive an invoice for my order? Yes, we will send you an invoice for your order via email. You can also log in to your account at any time to download your invoices, ensuring you have all the necessary documentation for your records.
By ensuring these payment processes are clear, we aim to maintain transparency and trust with our customers, making your shopping experience with us as seamless and straightforward as possible.
Please note the following terms regarding shipping and delivery:
- All orders that are abandoned, not delivered due to the customer not being home for the 3rd delivery attempt, or not paying any due fees will be returned to sender from the shipping company.
- Returned orders will incur a $65 return fee.
Monsia Handling Policy
Order Dispatch:
- All orders will be dispatched from our warehouse within 2 business days. During peak periods, this may extend to 4 business days.
- Monsia is not responsible for refunds of shipping costs due to delays caused by product availability.
- Shipping to P.O. BOX addresses may take up to 15 days.
Shipping Responsibility:
- Monsia does not take responsibility for untracked parcels that go missing.
- We are not liable for delays, lost or damaged shipments, or orders sent to incorrect or invalid addresses.
- While Monsia will assist in tracing a missing parcel, if untracked shipping is selected, it is the customer’s responsibility to follow up with the carrier.
- Monsia is not responsible for refunds of shipping costs due to delays caused by product availability.
Local Destination Tax & Duties:
- Monsia has no control over customs or import duties that may be charged when the order reaches the destination country.
- These charges can cause delays, and the customer will be responsible for paying them.
- Monsia advises customers to check with their local customs agency before placing an order.
MONSIA Filtered Shower Head – Return Policy
If you would like to return your item, please contact us at cs@monsia.com to process your return request. Please note the following:
- All items must be returned in new, unused condition in their original packaging to be eligible for a refund.
- If items are not in new condition or without their original packaging, they will be returned to you.
- If your item is damaged, we can issue you a replacement within 30 days of receiving the item. Please contact cs@monsia.com for replacements.
Thank you for your understanding and cooperation.
MONSIA IPL Devices - Return Policy
Experience the Monsia IPL Hair Removal Handset with confidence, backed by our 90-day money-back guarantee!
How to Claim Your Money Back:
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Purchase Requirement: Ensure that your Monsia IPL Hair Removal Handset was purchased directly from our website after October 10, 2019.
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Trial Period: Use the handset for at least 60 days from the date of delivery, but no longer than 90 days.
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Treatment Process: Complete a minimum of 6 IPL treatments, spaced one week apart. Be sure to take a clear photo of the area(s) being treated before each session.
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No Results? If you don’t see noticeable hair reduction after completing the 6 treatments, email your 6 photos to us at info@monsia.com, including your order number. We’ll review your request.
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Submission Deadline: All applications for the 90-Day Money-Back Guarantee must be submitted within 90 days of receiving your Monsia IPL Hair Removal Handset.
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Photo Requirements: All submitted images must have valid time and date stamps.
Please note: If your application does not meet our return criteria, it will not be approved for a refund. Incomplete or illegible claims will also not be refunded.
Once approved, we will refund the purchase price of the handset (as per your order), after the handset is returned to our warehouse.*
Refund Disclaimer
For defective items or products that are not as expected, we offer a 5-day window from the date of receiving the item to request a refund or exchange. Unfortunately, we cannot process any claims made after this 5-day period.
MONSIA – Return Policy
If you would like to return your item, please contact us at cs@monsia.com to process your return request. Please note the following:
- All items must be returned in new, unused condition in their original sealed packaging to be eligible for a refund.
- If items are not in new condition or without their original packaging, they will be returned to you.
- If your item is damaged, we can issue you a replacement within 30 days of receiving the item. Please contact cs@monsia.com for replacements.
Thank you for your understanding and cooperation.