Monsia provides free shipping worldwide so no matter where you are in the world you can use some of the best hair tools. Once we have received your order your item will be shipped within 24 hours (excluding weekends). Once your item has been sent you will be able to login to your Account and track your order.

Shipping Times

Delivery Country Estimated Delivery
Americas United States* 2-3 business days
Hawaii 3-6 business days
Puerto Rico 3-6 business days
Canada

Free Shipping: 7 – 10 business days

Express Shipping: 2-3 business days

Mexico

Free Shipping: 7 – 10 business days

Express Shipping: 2-3 business days

Central America 3-6 business days
Colombia

Free Shipping: 7 – 10 business days

Express Shipping: 2-3 business days

Venezuela 3-6 business days
Peru

Free Shipping: 7 – 10 business days

Express Shipping: 2-3 business days

Chile

Free Shipping: 7 – 10 business days

Express Shipping: 2-3 business days

Brazil 3-6 business days
Argentina

Free Shipping: 7 – 10 business days

Express Shipping: 2-3 business days

Europe United Kingdom 2-3 business days
Ireland 3-6 business days
Norway 3-6 business days
Sweden 3-6 business days
Finland 3-6 business days
Denmark 3-6 business days
Germany 3-6 business days
Poland 3-6 business days
Czech Republic 3-6 business days
France 3-6 business days
Italy 3-6 business days
Greece 3-6 business days
Portugal 3-6 business days
Spain 3-6 business days
Asia Russia 3-6 business days
Turkey 3-6 business days
United Arab Emirates 3-6 business days
China 3-6 business days
Japan 3-6 business days
India 3-6 business days
Philippines 3-6 business days
Malaysia 3-6 business days
Singapore 3-6 business days
Oceania Australia 3-6 business days
New Zealand 3-6 business days
Africa South Africa 3-6 business days

 

*Continental United States

Please Note
All shipping and delivery times are an estimate. We do our best to get your order to you as quickly as possible, however in some cases shipping may take longer to due to shipping services or customs and this is completely out of our control.

 

RETURNS & EXCHANGES

Our Guarantee

If for any reason, you’re not satisfied, Monsia offers a 21 return policy. You will have 21 days after delivery, if you are not happy with your purchase please contact us for return information at cs@monsia.com for a full refund.

Important* Please DO NOT send the item back to the same address you received it from without contacting us first.

1. For returns, please send your receipt and give your reason for return to cs@monsia.com. We will reply and let you know what steps to follow.

2. If possible, reuse your original shipping box and packing materials to secure the item(s).

3. Please return the item in the same condition in which you received it.

4. Monsia offers a 21 return policy. You will have 21 days after delivery, if you are not happy with your purchase please contact us for return information at cs@monsia.com

If your package arrived damaged please contact customer service ASAP so that we can take care of the situation accordingly and get a new product delivered to you right away. Please visit our contact page for phone and email information.

Monsia will pay for all returns and processing fees for any items that are damaged/defective or incorrect. We will have you send the item back and we will send you a replacement at no additional cost.

As soon as your return has been processed by our warehouse, you will receive an updated email as confirmation of your return.

In the unlikely event that you do not receive this email within 15 days of posting your parcel to us, please get in touch with Customer Service and we’ll get back to you as soon as possible.

If you have returned your parcel using a service that can be tracked, please provide the reference number and carrier when you contact us.

Refunds will be made to the card used for the original transaction. Please allow 3-5 business days for the amount to post to your account after refunding. If you paid using PayPal then your PayPal account will be credited accordingly.

Once your order passes our initial security measures it is immediately sent to our distribution centre to be dispatched. While we will aim to accommodate any order changes or cancellation requests but we cannot guarantee these can be actioned.

Monsia does not cover the return shipping costs however, we will cover the cost to ship any replacement item.

You will be refunded in full minus any return shipping fees for all items returned within the 21 day money back guarantee period.

Once we receive your return, Please allow 1 week for your return to be processed. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.

When you return your purchase to Monsia by mail, if you paid with a credit or debit card, you will receive a full refund to your credit or debit card for the purchase price of the item. If you paid with PayPal, you will receive a full refund to your PayPal account.

We do not accept any returns or refunds after the 21 day period (21 days after delivery).

Please also see our Terms and Conditions for more information.

Yes, because we understand that Christmas can be a busy time of year, we have an extended returns policy. Orders placed between the 1st of November and the 24th of December, may be returned at any time until the 1st of February.

BILLING INFORMATION

We accept Visa, Mastercard, Amex, Discover, Apple Pay, Android Pay, Stripe and PayPal.

If you are checking out with credit card your will see on your credit card bill Monsia. If you are using Paypal then you will see payment sent to payments@karmin.ca Monsia Ltd.

Yes we will send you an invoice for your order via email and you can also login to your account and download your invoices.