RETURNS & EXCHANGES

Our Guarantee

If for any reason, you’re not satisfied, Monsia offers a 60 day return policy. You will have 60 days after delivery, if you are not happy with your purchase please contact us for return information at cs@monsia.com for a full refund.

Important* Please DO NOT send the item back to the same address you received it from without contacting us first.

1. For returns, please send your receipt and give your reason for return to cs@monsia.com. We will reply and let you know what steps to follow.

2. If possible, reuse your original shipping box and packing materials to secure the item(s).

3. Please return the item in the same condition in which you received it.

4. Monsia offers a 60 day return policy. You will have 60 days after delivery, if you are not happy with your purchase please contact us for return information at cs@monsia.com

If your package arrived damaged please contact customer service ASAP so that we can take care of the situation accordingly and get a new product delivered to you right away. Please visit our contact page for phone and email information.

As soon as your return has been processed by our warehouse, you will receive an updated email as confirmation of your return.

In the unlikely event that you do not receive this email within 15 days of posting your parcel to us, please get in touch with Customer Service and we’ll get back to you as soon as possible.

If you have returned your parcel using a service that can be tracked, please provide the reference number and carrier when you contact us.

Refunds will be made to the card used for the original transaction. Please allow 3-5 business days for the amount to post to your account after refunding. If you paid using PayPal then your PayPal account will be credited accordingly.

Once your order passes our initial security measures it is immediately sent to our distribution centre to be dispatched. While we will aim to accommodate any order changes or cancellation requests but we cannot guarantee these can be actioned.

Monsia does not cover the return shipping costs however, we will cover the cost to ship any replacement item.

Yes, because we understand that Christmas can be a busy time of year, we have an extended returns policy. Orders placed between the 1st of November and the 24th of December, may be returned at any time until the 1st of February.

BILLING INFORMATION

We accept Visa, Mastercard, Amex, Discover, Apple Pay, Android Pay, Stripe and PayPal.

If you are checking out with credit card your will see on your credit card bill Monsia. If you are using Paypal then you will see payment sent to payments@karmin.ca Monsia Professional Ltd.

Yes we will send you an invoice for your order via email and you can also login to your account and download your invoices.

If at anytime you would like to cancel your subscription you can login to your account and click on My Account then Cancel Subscription. If you need help you can always contact us at cs@monsia.com

Your card will be billed 30 days after your first payment, so for example if you bought on June 21 it will be billed again on July 21.  You can access your account at anytime to see when your card will be billed next.

SHIPPING INFORMATION

All Monsia products are made in and shipped from the United States.

To see average shipping times please visit our shipping page here. 

Yes, we can ship to almost any country, to see which countries we ship to please visit our shipping details page here.

You can login to your account to track your order.  You can login here.

If your order says “Processing”, it is being prepared for shipping. If it says “Shipped”, we’ve handed it off to a shipping carrier and you can view any available tracking information in your account.

If you do not have an account with us, tracking information will be provided in your shipping confirmation email.

Yes, you can and will have this option during checkout.

If you are not around to accept your parcel, the carrier will leave a card with details as to where your parcel is. You can then contact them to arrange a mutually convenient time to re-deliver or alternatively arrange collection from a local post office.

Depending on your Country’s customs policy, yes, you may be charged tax or customs on your package. In most cases If you are located in the following countries you will not be charged: Canada, the United States, Colombia, Europe, and the United Kingdom.

Yes we do offer upgraded express to some countries, if it’s available for your location you will see the option to upgrade shipping during checkout.

Monsia offers free worldwide shipping to the following countries.

Australia
Argentina
Ausria
Belgium
Boliva
Brazil
Canada
Chile
Colombia
Costa rica
Czech republic
Denmark
Domincan republic
Ecuador
El salvador
Espana
France
Germany
Guatemala
Honduras
India
Indonesia
Ireland
Italy
Malaysia
Mexico
Netherlands
New zealand
Nicaragua
Norway
Panama
Paraguay
Peru
Philippines
Poland
Portugal
Puerto rico
Singapore
South africa
Sweden
Switzerland
Thailand
Turkey
United Kingdom
Uruguay
United States

All other countries have a flat rate of $4.95. US

OTHER FAQ

Currently Monsia is only sold online.

Yes we do. If you are a professional please contact us for more information on discounts and wholesale prices.

What’s your skin score? 

Your Skin is affected by many factors, including your enviroment, health, the food you eat, and many more. Get your free personalized results and find our your skin score.

What’s your skin score? 

Your Skin is affected by many factors, including your enviroment, health, the food you eat, and many more. Get your free personalized results and find our your skin score.